I gave such a low ratings, because a few things happened during our stay…when we checked in, the staff was not friendly, it was late, we were very tired from traveling all day, and we had a truck with a trailer. The hotel states that they offer RV parking, our truck and trailer are the size of an RV.
They were hosting an event and the parking lot was full, so they said they were going to help us Find a place to park. We had to ask twice for the help that never came and the person they finally sent was unable to help much.
They also charged us $25 to park our truck with the trailer, and also charged our son $12 to park his car.
The room was fine, tired, but bathroom and bed was clean. In the morning, we left very early and needed the trolley to bring our belongings and pack the car. We asked for assistance and the staff could not find the trolley, and nobody offered to help with anything. They just kept watching us as we did all the work.
Nobody went above and beyond, that location is very tired and the staff is not friendly. We only stayed there and paid more than the average hotel in the category, because of the location, but I would not recommend it to anybody.