Hotel Neri Relais & Chateaux

The customer service was the best along with clean and spacious rooms. It was my wife’s birthday and they surprised us with champagne and chocolate cake with fruit. Not expected. Everyone we interacted with was outstanding. I would go back in a heart beat.

The location was excellent. Within walking distance to all the sights. The restaurant was also a delight. We stayed in the Apartments, which at times was a bit nosey at night. But by 1am the streets became quiet. The concierge was extremely helpful and very knowledgeable. I would stay here again.

Beautiful boutique hotel nestled in the heart of the Gothic area. This is THE place to stay! Staff was extremely helpful in coordinating and booking tickets for all of the sites we requested. They also made great recommendations for dining. Will definitely stay at Hotel Neri again!

One of the best hotels we have stayed at ever! Absolute perfection

Hotel Neri is tucked away in the Gothic quarter of the city and is perfect for walking around. When you take a cab, they park a block or so away since the streets are so narrow. But when the hotel staff calls a cab for you, it comes right to the door so that is helpful when you are leaving with luggage. The food was delicious and eating out in the courtyard was so lovely! The indoor restaurant is also quite wonderful, too. I am craving the whole wheat croissant we had for breakfast! The stone bathroom was intriguing. There weren't a lot of bathroom products available aside from shampoo, conditioner, and lotion...but I assume being a five star they would provide them upon request. It's a small hotel with no grand lobby, but comfortable with helpful staff and a cool but comfortable vibe.

Hands down my favorite hotel in Spain!! It’s in the mist historic part of town. It’s a hide away gem!!

This property is not honest with their charges. We were told at the time of check in and by restaurant staff that breakfast would be included with the room but by the time I checked out I was billed 232.40 Euros for breakfast during our stay. I did not sign off for charges to be made to the room, but the hotel snuck them in without being transparent and upfront, even when asked about it. I did not have time to dispute the charges because I needed to go to the airport and when I asked Orbitz to help me as a customer, no action was taken to rectify the situation. This was poorly handled by the hotel and by Orbitz. If I had known I’d get charged 232.40 Euros for breakfast, I WOULD NOT HAVE HAD BREAKFAST THERE. This was a terrible experience.

Great location in the historic gothic district. Amazing place for first time in Barcelona! Lots of great food and things to see within a few min walk!

This property had a superb location in the historic district. Taxis do not go there. So, if you are willing to make the trek this is a lovely unique venue. The bell man, Jauquin, went out of his way to provide excellent customer service. I had certain expectations without having to call down to the front desk for help. Amongst the failures were lack of delivery of luggage within an hour of check in to the room, daily maid service before I returned from a long day of touring, and a working elevator. If the management of the hotel were to follow through on these basics, this could be an exceptional hotel. Now, it is an overpriced "want to be".

Quality of staff and quality of the property was excellent.