Needed a handicap accessible room. Was told there was only ONE on ground floor, already occupied. Put me in 3rd floor handicap room 306. 14 rooms from the elevator. I CAN’T MANAGE STAIRS AT ALL. In a fire, I would be trapped.
1.The bed was low and broken down.
2.Room darkening shade is in a fixed position – no up, no down. Parking lot lights shining through all night long.
3.Heavy coffee table, not easy to move, and a wheelchair can’t get past it.
4.TV is located in a corner and only angles a small amount. Person on left side of bed would get a stiff neck, trying to watch it. By the way, the space directly at the end of the bed would easily accommodate a TV but no, let’s make it as unaccessible a room as possible for someone with physical limitations and to top it off the woman at check-in could not have cared less.
How does a hotel as large as Springhill suites have one handicap accessible room per floor? That means two couples traveling together, both needing handicapped rooms, would have to be separated.
I have stayed in this hotel multiple times, but this was the last.