Baymont by Wyndham Grand Rapids Southeast

First of all the staff was great. It is an old property that needs a lot of work. The outside was not kept up at all. As far as our room the door was sticking in the frame so it would not close without a lot of effort. The phone did not work at all. We had a jetted tub (which is why we chose this hotel) and it had hair (not ours) in it. There where holes in the bathroom wall and the paint was peeling off. You could hear everything the people upstairs or in the hall were doing. The bed was great and after we clean the tub it was marvelous.

Not so good we had to change twice due to the first room the toilet tank ran water all night even after jiggling the handle several times. I did not sleep all night. The second room the toilet would not flush due the linkage from the handle to the toilet tank stopper was brought had to stick my hand in the tank to flush it. The third room while taking a shower I noticed there was mold all in the shower sprinkler head while washing my face so I stopped showering and washed in the face bowl. Later while getting into bed after pulling back the top covers I saw blood stains on the bed sheets and each room had peeling paint from the ceilings above the doorways. I took pictures of the incidents to show the desk clerk apron checking out. I was not given a price discount due to booking through Hotel.com. But was offered 50,000 points Wyndham Rewards points if I joined the reward program which I did but I have not received one single point.

I have to be fair and say the fire alarms in the middle of the night were not the fault of the Baymont staff, and they did offer later checkout and longer breakfast as compensation. Our party had two rooms, the 3rd floor was clean and well prepped, the 2nd floor room had hairs in the sheets/bedding and the bathroom had some hairs in the corners. When my daughter accidentally left a sweatshirt behind (given to her before her boyfriend died recently) we had difficulty getting a phone call back about whether they could find and hold the sweatshirt. We ended up driving ALL THE WAY BACK to Lansing to ask if it could be found. While the staff then looked for it (and found it) it was stressful for my daughter and inconvenient to drive back to the site. Nice folks working there, wish they could "step it up" in service and communication. Would have made all the difference.

the window was busted, so our heater had to be on full blast, heat on almost 90 to stay warm. we also had unitendifed bugs in our room (we know they were not bed bugs).

We had a great experience. The manager at the front desk was super nice and accommodating. Room was clean, breakfast was fully stocked. Well done!