Baymont by Wyndham Grand Rapids Southeast

Nothing special, we just needed a place to sleep. It was clean and the breakfast buffet was adequate.

The room was very dirty, the ac was broke and the bed sheets looked like they were never changed! I didn’t stay in the room and never got my money back, also trying to check in and I waited about 15 minutes before I had to go look for the front desk person who was cleaning another room at night?

I have never stayed in a Baymont hotel before, and after my experience at this location, I never will do so again. I stood at the check-in desk for over 10 minutes behind only one other person before I was able to be helped. The process was incredibly slow. My room had barely been cleaned and was disgusting. There was a half eaten sunflower seed on the floor, presumably a snack from a previous guest. Dust covered the fridge, microwave, and desk. There was debris on the carpet. There was the plastic spring loaded part of a toilet paper holder behind the toilet itself, meaning nobody cleaned the floor thoroughly and discovered this. The bottom of the tub was stained and grimy. The check-in desk was not manned when I headed downstairs so I could inform them of the state of the room. I hoped that at least the housekeeper would be able to take care of most of theses issues before my second night. However, despite the fact I left the hotel early in the morning and made sure I did not have a "do not disturb sign" on the door, nobody bothered to check the room or do any cleaning. In fact, I never saw a single housekeeper the entire duration of my stay. After two nights, I went down to the check-in desk to drop off my keys, but yet again nobody was there. Good riddance. Please fix your cleanliness and staffing issues, if not for my sake, at least for the future "guests" of this rundown establishment. This is an insult to paying customers.

Is nice hotel than expectation, bath tub was clogging though!

This hotel was the first hotel I’ve ever checked into, then promptly checked back out of and demanded a refund. I was not expecting a luxury hotel, just clean and comfortable. I don’t know if the beds are comfortable, because I never got in it. My initial impression of the hotel during check-in was it looked a bit rundown. Ok. Fine. I’m just spending the night. When I got to our room, I noticed how really dirty it was. Dirty towel hanging on the back of door, garbage in the drawer, holes in the wall, dirt in every corner, dirty, broken toilet, you get the idea. It was late and we were tired so we tried moving rooms. Second room was equally dirty and super strong smell of urine! We paid $157 for one night in this hotel and didn’t expect this level of filthiness and disrepair. On the positive, the lady at the front desk was very nice and understanding and admitted to having “issues with housekeeping”. Prior to this stay, I had never stayed in a Baymont Inn or a Wyndham resort, I believed these to be reliable brands, but now I would never book either of these again.