The hotel was clean and comfortable. There was nothing wrong with the hotel itself.
But the management of this hotel was a whole different story. First, you need to be aware that there is only front desk staff from 9A-10P, anything out of those hours you need to call someone to help.
Secondly, the machine that makes their room door cards was off time (t was set to UTC), which means if you checked in after 9P then it wouldn't issue you are card for that day as the computer thought it was the next day. (front desk clerk knew this but didn't know how to fix it)>
Thirdly, management did not have enough cleaning staff, and knew they were understaffed, and did not have enough clean rooms to accommodate that night's reservations. So people got turned away that had made reservations.
The staff did what they could with the tools that they had, but management gave them no tools.