Do not stay at this hotel!!! Our stay started off with our room NOTE being ready at 4:00 check in time. Said they would send a text when it was. 5:00, nope, 6:00, nope..asked to speak to a manager, was give a business card, left a voicemail, never heard back. 7:45pm a room was finally ready. TERRIBLE customer service, front desk was awful. Holly was rude and unapologetic. We were not the only people waiting for a room..we heard this throughout the night in the elevator and the pool. Completely Unacceptable. The water park is not worth the hassle of this place.