2/10 - Insatisfatório
24 de mar. de 2026
I have been trying very hard to ger hotels .com complaints dept. Firstly I never got to the hotel because it was listed under Grassington Hotels north Yorkshire, When I arrived at the Grassington Forresters arms they had no record of my booking. I checked my booking reference and it turned our to be Forresters arms in Cheshire. Why was the Forresters arms cheshire listed in Grassington b&bs. Very misleading. Secondly I rang the hotel no listed for Farmers arms Cheshire to cancel the booking. I rang several times and was cut off each time. So it appears that I have lost my money. I think I do deserve some form of compensation as your listings were faulty and how on earth can you cancel a reservation when the hotel concerned do not answer their phone. I have never booked with an online hotel company before and I never will again. My reservation no was 984 -946-042. I have filled in this box but I reckon that it is unlikely that you will be polite enough to respond.
Mary
Mary, viagem de 1 diária
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