2/10 - Insatisfatório
21 de jun. de 2025
I had an issue with the window panels in my room—they were broken, and light from outside made it hard for me to sleep. I called the front desk to report it, hoping for some assistance. Instead of helping, the front desk staff raised his voice and dismissed my concern, saying “it’s dark now,” as if that solved the issue.
I wasn’t trying to cause trouble—I simply wanted to let them know about a real problem in my room. His rude attitude made the situation worse. Very unprofessional and disappointing. I will not be staying here again. Terrible service.
P.s. I stayed at a lot of different hotels, but this hotel is the first hotel where I had a bad experience with terrible service, and this is the first time I've written a review of the hotels. I never coming back for staying this hotel ever.
vivian
vivian, viagem em família de 2 diárias
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