We’ve stayed at this hotel in the past and it has always been wonderful! This year it was beyond horrible! Let me start by saying the front desk staff are wonderful, very polite, friendly and truly tried hard to help, but my goodness, hotel Ylem should be downgraded motel Ylem, the decline from last year to this year was astounding!
Our room was gross, stains on the sofa and upholstered bed frame, room was dirty, shower was dripping so the bathroom floor was always wet, we found the last guests clothes next to the sofa which made sense because we had zero housekeeping during our 3 night stay. Each morning I asked for someone to please clean our room which never happened. Trash was overflowing, no fresh towels. coffee, coffee cups, creamer etc not refilled unless we physically went down stairs to ask for what we needed. There were no blankets on the beds, only 2 thin sheets. The room was so cold, we slept in our clothes. The next morning I asked if they could please have housekeeping place some blankets in our room, which they did not. We returned to our room very late that night so I asked the front desk for some blankets and all they had was 1 thin airplane blanket, again we slept in our clothes.
I’m so disappointed and find it an absolute disgrace that this hotel had the audacity to charge what they did. I don’t care how busy or short staffed you are, be upfront that you don’t have daily housekeeping, and don’t charge the rate that you did for no service.