2/10 - Insatisfatório
16 de fev. de 2026
Very disappointing and unacceptable experience.
After a long international flight, I arrived at the hotel around 10 PM, exhausted, only to be told that despite having fully prepaid my reservation months in advance, there was no room available and no place for me to sleep.
Instead of offering a solution, the staff told me I should contact Expedia to resolve the issue — at 10 PM, after traveling all day. That is completely unacceptable.
Only after insisting firmly for about 30 minutes did a room suddenly “appear.” The receptionist casually said that “these things happen,” which is even more concerning. No apology, no accountability, no effort to make it right.
Overbooking or operational errors are not the guest’s responsibility — especially when the stay has been prepaid months ahead.
I cannot recommend this hotel to anyone. A hotel’s primary obligation is to provide the room that was reserved and paid for. Failing at that basic level destroys trust.
THIAGO
THIAGO, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com
