This was our third year in a row staying at this hotel, so clearly we like it and have had some great experiences here over the years.
The location is fantastic, the scenery is beautiful and the hotel still has a lot to offer. However, as returning guests, we have noticed that the level of service has gradually declined over the years.
The long-standing staff remain fantastic, friendly, helpful and genuinely committed to making your stay enjoyable
Unfortunately, some of the newer and more seasonal staff don't seem to have the same culture or level of engagement, as the service can feel more like getting through a shift rather than creating the warm experience we remember.
Another frustration is the morning competition for sunbeds around the pools, as by around 8:00–8:30am, many are already "reserved" with towels.
That said, this is still a great hotel, with several pools, a wonderful atmosphere, a beautiful beach, watersports and boat trips right on your doorstep.
The views from the restaurant and breakfast area are particularly beautiful, whether you're enjoying the sunrise or sunset.
We continue to enjoy coming here, but it does feel as though the hotel's focus is gradually shifting more towards maximising revenue than maintaining the level of personal service that made it stand out in the first place.