We had a bucket list trip to Italy and this hotel was the best place, and really made our trip memorable and terrific! We especially loved Erika, who we called because we were lost in our car’s navigation trying to find it. Erika calmed us down and said on the phone “you’re ok, you’re close, and I’m going to stay on the phone with you until you get here” and then she quickly helped us understand why the valet service was the best route, much better than trying to find a parking spot on those busy streets! She also helped us reconfigure our room, because we had reserved it wrong, and needed an extra bed. We couldn’t have been more high maintenance, and Erika (and the housekeeping staff) could not have been more kind, accommodating and friendly. Really helpful to panicky tourists just trying to squeeze every minute into a short but meaningful vacation. She really is the superstar of the place, although the room was amazing, and the breakfast buffet deserves 10 stars. Terrific place!
