I originally booked because I got a great offer from a hotel website for a specific date, so I planned my trip to London around that date.
My booking was originally for a Cosy Room.
After a visit to an exhibition and then an evening at the theatre I arrived, tired and footsore, after 10pm, expecting to just check in and sleep in a small room, no frills.
Violetta was on reception and she was so welcoming and friendly, asked how my day had been, was very interested in what I had done and gave me an AWESOME upgrade to my room. I had a huge space with a fantastic view across Charterhouse Square, bathrobe and slippers, luxurious chair and lovely decor, a massive bed that was like falling into a cloud and a beautiful bathroom with a shower like tropical rain!
I wish I had been able to stay later the next morning but I was booked to see another exhibition. Otherwise I would have stayed in that room until I was forcibly removed!
Breakfast was delicious, hot food cooked to order and even though it was temporarily in the bar area due to refurbishment it was well-managed and very efficient.
Thank you again Violetta for making what was going to be a very basic stay into one that I will remember a long time!