à necessÔrio reservar tratamentos de spa, e isso pode ser feito entrando em contato com a acomodação antes da chegada ao número indicado na confirmação da reserva.
Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Hotel muito bem estruturado, limpo e lindo. Possui excelentes funcionƔrios, muitos atenciosos, simpƔticos e prestativos. Com certeza seria um hotel que voltaria a se hospedar.
Part of the hotel it seems that they donāt work on it so it looks like is going down, like the area of the pool, the cenote that itās inside the hotel.
Room had a lot of humidity and it smell bad the first day we got there, and by the 3rd day the smell got worst.
In the other hand rooms are confortable, the jacuzzi on our balcony was good, the ambient was nice, workers were very friendly and helpful.
Sara
Sara, viagem romântica de 4 diÔrias
Avaliação de hóspede verificada da Expedia
2/10 - Insatisfatório
9 de mar. de 2025
Hotel was not only filthy ( i lost a flip flop and looked under the bed and there was trash and dirt) but broken down. Our toilet didnt work for 3 days, forcing us to check out early and they refused to refund us. No staff at pool bars and breafast hours were changed or cancelled without notice. Absolutely horrible experience
Corrina
Corrina, viagem romântica de 8 diÔrias
Avaliação de hóspede verificada da Expedia
2/10 - Insatisfatório
7 de mar. de 2025
I DO NOT RECOMMEND THIS PLACE ANY LONGER. This was my second stay here. First was when they first opened and management and facilites were so much better. I chose this place because of my past experience but new management and staff are horrible. Pools and plunge pools are disgustingly dirty. Hot tubs donāt work, a lot of metals like showers and hand railings are rusted, front desk are very rude and did not want to accomodate to any of our complaints. Couches had stains, bed sheets had stains. Walls had mold and the cold pools in the rooms were filled with mildew. Out of the 6 nights we stayed they only cleaned my room 3 times even though I would leave a tip daily and all they would do is fix the bed and take the tip. They would not refresh any towels and I had to beg the front desk for fresh towels. The place is starting to be ran down and Iām sure the rest of my party that I convinced to stay here will leave the same review as they all had terrible experience with this hotel team staff. Do yourself a favor and just pick another property. Itās become more in an economical price for a reason now but thereās plenty to choose from around the area thatās better staffed and have more to offer to ensure your stay will be amazing.
Dan
Dan, viagem em famĆlia de 4 diĆ”rias
Avaliação de hóspede verificada da Expedia
2/10 - Insatisfatório
5 de mar. de 2025
DO NOT BOOK A STAY AT THIS PROPERTY! The girls managing the front desk are rude, they did not want to help or accommodate with my complaints. The hotel facilities and rooms are falling apart. The rooms are dirty, stains on beds and furnitures. They even stole a watch from me, they did not want to give it back unless I was able to provide a photo even though I described every single detail about the watch.
I had my whole wedding party stay here and they all had horrible experiences. I canāt wait til all of my 40 guests write a review about their stay as well.
Dan
Dan, viagem em famĆlia de 6 diĆ”rias
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
21 de fev. de 2025
Excelente atención
Karen
Karen, viagem de 4 diƔrias
Avaliação de hóspede verificada da Expedia
2/10 - Insatisfatório
17 de fev. de 2025
Waves
The road to get to the hotel is a dirt road and would break your cars muffler if you are not careful.
The pool was green and dirty, this included all the of 3 of the pools.
They did not have a bartender at the pool and the location could not be any worse as itās in the middle of a slum.
Itās such a bad hotel we left after two nights , and our stay was for 4 nights. I had to go Cancun.
The lady at the register was the most unhelpful person, we asked for her to provide Expedia phone number and she could not help with anything:
Richard
Richard, viagem de 4 diƔrias
Avaliação de hóspede verificada da Hoteis.com
6/10 - Bom
16 de fev. de 2025
We enjoyed our time at the Waves, however it was mostly a place to rest our heads. We are avid scuba divers and had dives booked up and down the coast making this location central. We still had a few monitor issues. Our room was cleaned yesterday but NO(yesc I said NO) towels were left at all, so we had to shiver dry. Not to mention the shower water was cold every day. We had issues with our key and had to stop by the office daily to get access to our room. We paid for extra breakfast and I would suggest avoiding that unless you donāt plan to leave the property. Many good restaurants walking distance to the hotel for very reasonable prices. Make sure you drop yourself a pin trying to get back so you can easily navigate the roads with a rental car if you choose. We also had NO patio furniture which was annoying when we wanted a relaxed day in the sun on our pent house suite. One chair and a small table for two people is ridiculous. Poool was brokenā¦Other than that, it was pleasant. Wi
Sarah
Sarah, viagem romântica de 1 diÔria
Avaliação de hóspede verificada da Expedia
4/10 - RazoƔvel
27 de jan. de 2025
The staff at The Waves Tulum were incredibly kind and accommodating, which was the highlight of our stay. However, the property itself was extremely disappointing. The private pools were unusable due to mold and poor maintenance, the dishes in the cabinets were dirty, and even the towels provided were unclean. While the bed and sleeping areas were presentable, the overall lack of upkeep made the experience far from enjoyable. This property desperately needs better management and maintenance to match the hospitality of the staff.
Akeisha
Akeisha, viagem em famĆlia de 4 diĆ”rias
Avaliação de hóspede verificada da Expedia
6/10 - Bom
24 de jan. de 2025
The good thing is that the room does look exactly as pictured. There are a few convience stores and tiny restaurants within daytime walking distance. However the hotel has no restaurant, the swim up bar as advertised is there- you just have to bring your own drinks. If youāre traveling solo this isnāt for you. The only entry way to the hotel was full of huge mud puddles. We rented an atv to get around and they forced us to park in garage- more mud puddles to access, when there was bike parking in front of hotel.
Sherrell
Sherrell, viagem romântica de 3 diÔrias
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
22 de jan. de 2025
Ruth Mercedes
Ruth Mercedes, viagem de 4 diƔrias
Avaliação de hóspede verificada da Hoteis.com
4/10 - RazoƔvel
17 de jan. de 2025
Maria
Maria, viagem em famĆlia de 2 diĆ”rias
Avaliação de hóspede verificada da Expedia
8/10 - Muito bom
16 de jan. de 2025
Pretty room, many good amenities and not too far from tulum centro.