I did not enjoy my stay here. I arrived around 10:30pm and I had to call the front desk associates cell phone to get checked in. I did not feel like that interaction was handled professionally, and ther guests were getting frustrated as well. She tooks about 8 minutes to come down and check us in. If that was the only issue i would move past it, but we had a bad experience the following day. Someone triggered the fire alarm at some point that morning and it disabled the elevators. We overheard at breakfast that the front desk associate had called the fire department to NOT come to the call and unlock the elevators. This is because the hotel didn't want to be on the hook for a $2,000 fine for a false alarm. This concerned me and my partner, for we were on the 4th floor and all of our luggage was still in the room. Later we saw an elderly disabled man and his wife dragging their heavy luggage down the steps, clearly struggling. We offered to help but he politely declined. We saw them get to their car, the poor man was drenched in sweat. This employees negligence was absolutely unacceptable and i will not be staying here again.