Amenities were terrific! Check in was slightly delayed as I never received my access code until about 45 minutes after my check in time after texting to request it. I opted for a late check out, however, around 9:30 am on checkout day, hotel staff attempted entering my room. I had already confirmed the late checkout time for 1 pm prior to this and it wasn’t even the standard checkout time of 10 am yet, so no one should have bothered us. Unfortunately, this woke us up when the plan was to sleep in. We left for coffee after yet again confirming the late checkout. When we returned, we were locked out of our room and had to find staff (not easy to find) until we were able to obtain a new code to access our room. The electric bikes were a great amenity we weren’t even aware of. I would have given 5-stars if the check-in and late checkout process had been even slightly smoother, but this wasted a lot of our time and money, voided the purpose of paying for a late checkout in the first place and set us behind on our itinerary. That’s very unfortunate. People pay extra money for convenience, but when that convenience is not granted and stripped from you after payment, that’s just bad business.