2/10 - Insatisfatório
31 de jan. de 2026
My heart sank as we arrived at the Ho as the clientele standing outside looked like homeless people. We checked in regardless and were given room 75 which was at the very top of the hotel and in the furthest corner away from the reception. In the next room, there appeared to be 3 further homeless looking people. They were scruffy and the smell from that room was rancid. I was totally horrified! I felt extremely nervous and to be honest I couldn't spend the night in that room. We requested a room change for a room nearer to the reception and to be fair, we were given room 8, which was more suitable. However, we were woken up in the early hours by shouting, screaming, crying, people running in the corridor and slamming doors. This lasted maybe an hour or so, directly outside our room. I was terrified and needles to say, I didn't sleep at all. I would have left there and then but I was too afraid to open the door. Upon check out, there were 3 policemen in the reception area, not really what you expect to see when you check out ! Also, the receptionist apologised for the lou noise in our corridor throughout the night. She Said that the hotel offers emergency accommodation for social services which explains a lot. I do have empathy for people who require this help, but, I really don't think emergency accommodation can be classed as a hotel for leisure purposes too. Our experience was worse than horrendous and extremely stressful. I respectfully request a full refund. Thank you
Ian
Ian, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com
