Poolside king room was comfortable and clean. Couples trip; we stayed two nights. What did put a sour taste in our stay was one particular bartender staff named Doug H. He was NOT very customer friendly and down right arrogantly rude. We had recieved a complimentary drink ticket for one person at check in, which we thought we would use on one of the nights. When we sat at the bar Doug was not busy, just standing; after several minutes had passed with the bartender ignoring us we asked if we could get some service. As one of us does not drink, we ordered a soda and a cocktail. After we questioned the charges on our recipt, he become rude. At one point stating he had been a bartender for 10 years, which had nothing to do with the question of the charges on the receipt. Additionally, we had witnessed as Doug had an interaction with another customer over their pet policy. After the interaction we overheard Doug unprofessionally complaining how he hated guests like that... They may want to think about putting and keeping friendlier customer facing persons in an area that you want to draw people into. Before this interaction, because the pool area was so nice, we were contemplating coming back for a larger family trip (renting 4 rooms), but are now unsure.