2/10 - Insatisfatório
15 de nov. de 2025
This was one of the worst hotel experiences I’ve had in nearly twenty years of travel. After extensive airline delays turned a two-hour flight into a 15-hour journey, I arrived at the hotel with my child simply hoping for a few hours of uninterrupted rest before tending to my grandmother, who is currently in hospice care.
Instead, the night became even more exhausting.
The fire alarm went off three separate times overnight—around 3:30 a.m., 4:15 a.m., and 5:45 a.m. The first alarm lasted nearly ten minutes and caused most guests to evacuate before learning it was a false alarm. The second alarm lasted three to five minutes, and the third approximately 90 seconds—each one more disruptive than the last. Rest was impossible.
The manager’s initial response stated:
“Good morning. We would like to greatly apologize for the fire alarm early this morning. Unfortunately these things happen sometimes, and we were able to get it turned off in a timely manner. We are grateful to have the alarms but sometimes they can be a headache. We have requested a service call, so this should not happen again. We apologize again for any inconvenience.”
Despite this assurance, the alarms went off two more times the next morning. There was no follow-up, no updated communication, and no additional apology. When I addressed the issue directly with the manager, their response was simply: “It happens.” This level of dismissal was completely unacceptable.
Christian
Christian, viagem em família de 3 diárias
Avaliação de hóspede verificada da Hoteis.com