O check-in antecipado estĆ” sujeito a disponibilidade
HorƔrio de check-out: 11h.
Check-out sem contato
InstruƧƵes especiais para o check-in
Um adulto maior de 18 anos deve assumir toda a responsabilidade pela reserva
Hóspedes devem entrar em contato com a propriedade com antecedência para receber as instruções de check-in e serão recebidos pela equipe da recepção no momento da chegada.
Para organizar o check-in, entre em contato com a propriedade pelo menos 24 horas antes de sua chegada, usando as informações contidas na confirmação da reserva.
O que eu posso fazer em SureStay Hotel by Best Western Santa Cruz e nos arredores?
Divirta-se com atividades como vela, e pratique as suas tacadas no campo de golfe nas proximidades. Dê um mergulho na piscina externa ou aproveite outras comodidades de que este hotel dispõe, como uma piscina externa sazonal.
SureStay Hotel by Best Western Santa Cruz fica em Westside Santa Cruz, a uma caminhada de 2 minutos de Ocean Street e 9 minutos de Pacific Avenue.
AvaliaƧƵes sobre SureStay Hotel by Best Western Santa Cruz
AvaliaƧƵes
6,4
Bom
Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Last minute booking easy check in and very friendly will definitely return on next visit to Santa Cruz.
Leanna
Leanna, viagem em famĆlia de 1 diĆ”ria
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
4 de jul. de 2025
Do not stay at this hotel
My experience at this hotel was largely negative.
The staff member at the front desk was unfriendly and rude, creating an uncomfortable atmosphere. Although breakfast is included, his behavior made it unpleasant. He yelled at customers and was unhelpful, and the hotel floors were dirty. I advise against seeking assistance from the front desk.
Additionally, four days after my stay, I was charged for items I did not authorize.
Denise
Denise, viagem de 4 diƔrias
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
21 de jun. de 2025
Silvia
Silvia, viagem em famĆlia de 2 diĆ”rias
Avaliação de hóspede verificada da Hoteis.com
4/10 - RazoƔvel
29 de mai. de 2025
Room was very barebones with the minimum needed to stay. No extras at all. Furniture and bed were not in great shape.
JOEL
JOEL, viagem de 3 diƔrias
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
7 de mai. de 2025
Fermin
Fermin, viagem de 4 diƔrias
Avaliação de hóspede verificada da Expedia
2/10 - Insatisfatório
27 de abr. de 2025
Martin
Martin, viagem de 1 diƔria
Avaliação de hóspede verificada da Expedia
8/10 - Muito bom
25 de abr. de 2025
Rowan
Rowan, viagem de 2 diƔrias
Avaliação de hóspede verificada da Expedia
2/10 - Insatisfatório
22 de abr. de 2025
Would not recommend
Spent Easter weekend with my kids in Santa Cruz to check out the boardwalk. Checked in on Friday night, checking in was simple. Got to the room, the sheets and pillow covers were stained or wasn't changed.
There was a hair ball on the desk! DISGUSTING!! like someone cleaned out their brush and left it there, shows they didnāt clean the room! obviously.
we asked for extra towels and the front desk, or owner was complaining that we wanted extra towels. (just one man there all day and night, i assume he is the owner)
pictures online looked nicer than in person, iām not surprised!
also parking sucks!
but the location is
Ciera
Ciera, viagem em famĆlia de 2 diĆ”rias
Avaliação de hóspede verificada da Hoteis.com
4/10 - RazoƔvel
21 de abr. de 2025
So so
Negatives: Dingy and dusty, rough sleeping arrangements, trash left in room. The positives: extra pillows, close to downtown, Continental breakfast was good, secure doors, hot water.
David Jackson
David Jackson, viagem de 2 diƔrias
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
20 de abr. de 2025
Mohamud
Mohamud, viagem de 2 diƔrias
Avaliação de hóspede verificada da Expedia
4/10 - RazoƔvel
19 de abr. de 2025
Yuri
Yuri, viagem de 2 diƔrias
Avaliação de hóspede verificada da Expedia
2/10 - Insatisfatório
13 de abr. de 2025
Lara
Lara, viagem de 1 diƔria
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
13 de abr. de 2025
fiona
fiona, viagem de 1 diƔria
Avaliação de hóspede verificada da Expedia
6/10 - Bom
12 de abr. de 2025
Very rude customer service. I arrived late and there was no to attend. I should have called and mentioned about being late but that doesnāt mean a person can talk to me like a trash. The person said you are ridiculous. Really didnāt expect this kind of service. He is in this business and signed up for these kind of situations where a guest can be late. I can not predict my exact time of arrival. I was with family and once no at the reception made my worried. Person picked the call after 4 -5 times of trying. He said I called many times but I did receive the miss call only once and no voicemail was left to know someone expecting a call.
Vivek
Vivek, viagem em famĆlia de 1 diĆ”ria
Avaliação de hóspede verificada da Expedia
4/10 - RazoƔvel
22 de mar. de 2025
Not a Sure Stay
This hotel is very basic. I was upset that the front desk would not provide an extra blanket on a cold night. He said, "turn up the heater." That's not hospitality.
The bedside lights did not work. The room was clean and the shower, though small, was nice and hot.
The free breakfast features mini-muffins (size of big dots) and a tiny waffle maker. The coffee was very watery and weak. Please don't cut corners on this small amenity.
Edward
Edward, viagem em famĆlia de 2 diĆ”rias
Avaliação de hóspede verificada da Hoteis.com
4/10 - RazoƔvel
10 de mar. de 2025
The room had an odor. The towels need replacing they were old, dingy and on top of that there were only two towels provided in the room. There was a stain on the bedsheets and the bedding could use some updating with only one sheet and a paper thin duvet.
Melissa
Melissa, viagem romântica de 1 diÔria
Avaliação de hóspede verificada da Expedia
2/10 - Insatisfatório
26 de fev. de 2025
Mibzar
Mibzar, viagem de 1 diƔria
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
24 de fev. de 2025
Great stay! Staff very friendly.
Ed
Ed, viagem de 1 diƔria
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
30 de jan. de 2025
Shiv
Shiv, viagem de 2 diƔrias
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
20 de jan. de 2025
Jose
Jose, viagem de 14 diƔrias
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
19 de jan. de 2025
Noise issue that was handled swiftly by management
Catherine
Catherine, viagem de 1 diƔria
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
6 de jan. de 2025
Blow dryer didn't work, but staff was kind enough to make things work.