Club Hotel Casino Loutraki, Loutraki-Agioi Theodoroi

The hotel is far from the condition depicted in the pictures. Far from a five star hotel establishment.

Too limited restaurant menu. Food service staff was poor. Overpriced buffets. Pool area too loud with bad music and PA system. Probably great if you have children as they have lots of kid activities.

We had terribly noisy young rogue neighbours who made a party at 8 people from 23.30 to 3.00, with some interruption when we banged at their door. We phoned reception and that said they would ask Security to intervene, which they never did. The morning after we asked for explanations and they were not even able to find any trace of the case on their systems, just stating that the guys were anyway leaving today. A total lack of sense of quality service

It was quite a spontaneous decision... We booked it the same day and checked in in the middle of the night, so we didn't get to see much of what it had to offer... But we'd do it again, despite loosing at the casino! Lol They had no info of our booking at the time of check in but they were quite helpful and resolved the issue until hotels actually sent them our booking... I just regret we couldn't stay longer this time!

The hotel is well situated for a nice holiday break - relaxing beech, pool area and a very nice gym and spa and indoor pool. Only major downfall was that the safety in the indoor pool area was not respected. Many areas such as the Gym, Sauna, Jacuzzi and Steam room was not allowed for people below 15 years of age - yet many small kids of 8 to 10 years children were jumping in and out of these places without supervision! Also the 'No Phones' areas were disrespected and many people were on their phones sitting in these quiet areas! These areas should be better supervised and get people to adhere and respect with much more stronger supervision! The staff was very helpful and nice too