4/10 - Razoável
14 de fev. de 2026
The apartment I was given was huge and well equipped however the main bedroom had clearly had someone smoking in it previously as it stunk of cigarette smoke. This led to a sleepless night due to allergies to the smoke. I definitely got a better sleep the second night as I moved to the other room however even my pyjamas smelled of smoke.
Also, don’t bother paying for the breakfast. It is made offsite and you have to go and collect it from reception at 8am as that’s when they open. There is also no option for dietary requirements with the only option being a ham and cheese croissant and yoghurt. When I advised the hotel staff I was unable to eat gluten and asked for another option I was told that there was none. The staff were incredibly unhelpful telling me that they would not refund me because I paid hotels.com. Instead of attempting to assist me they were looking up their listing on hotels.com to see what it said about their breakfast offering.
While hotels.com were responsive on the chat, promising they would contact the hotel, issue a refund for the breakfast I paid for but could not eat, and email me regarding the case, I am yet to receive any correspondence from Hotels.com or the hotel regarding the issue.
Emma
Emma, viagem de negócios de 2 diárias
Avaliação de hóspede verificada da Hoteis.com


















