2/10 - Insatisfatório
21 de nov. de 2025
In town for a funeral and could NOT shower the entire stay because they had a circuit breaker problem and new tankless hot water heaters that would not work.We spoke to maintenance and the front desk. They said there was nothing they could do to help us asked if we could switch rooms. They said they were fully booked and we could not switch rooms, but they were in the process of fixing the problem. The next morning we woke up still the same problem no hot water. We asked for a refund, they said they could not refund and could not switch our room. I don’t believe a nonrefundable booking means if the hotel cannot accommodate that we should not be refunded that should only be the case if we cancel the reservation. we never stay at a best Western again and I will not use hotels.com either since they were of no help. One of the two should’ve issued a refund for the entire stay.
Eva
Eva, viagem de 2 diárias
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