A friend of mine were doing a girls weekend in NYC. Stopped here to spend the night. The guy at the front desk was less than friendly, but our room was lovely! No carpet, spacious, and warm. We went to sleep and got up the next morning went down and had breakfast it was great! The waffles were amazing! We went back to the room to shower up and no hot water. I let it run for a good 10 minutes to see if it would warm up. I got nothing. I called down to the front desk the guy at the front desk was incredibly rude! He mumbled “oh Christ” on the phone and then was sighing as I was talking. His solution was “I don’t have anyone to come fix it, but the people next to you just checked out, you can use their room” I continued to ask is it cleaned and he said “no, I can’t give you a clean room because then the house keepers will have to re-clean the room” (isn’t that their jobs?) I said that was totally unacceptable and I wanted to speak to a manager. Well he was the only one there and the manager was on vacation. Needless to say, it went nowhere. I was less than impressed and thought the solution was unacceptable. I was not showering in a strangers used shower. Less than impressed and this is the only reason for a low rating.