4/10 - RazoƔvel
30 de jul. de 2025
Overpriced, unprofessional, and unwelcoming
Stayed over 3 weeks with my daughter and had a very disappointing experience, especially for a hotel that calls itself āboutiqueā and charges approximately $250/night.
One night, we were locked out of our room late at night and no one was at reception. I waited over 15 minutes, left a voicemail for the manager, and emailed ā no reply. When the receptionist returned from outside, she said it was an āemergencyā and claimed she was only gone 7 minutes (not true), offered no apology, and even told me the key wasnāt assigned to our room ā though it was the same one weād used all stay. Her attitude was rude, defensive, and consistently unwelcoming, with eye-rolling and cold behavior.
The key stopped working again the next night ā same staff, same dismissive tone, and again, no response from management.
Room cleanliness was poor ā dusty baseboards, dirty fridge, and a toilet that ran constantly and was never fixed. Despite the long stay, I had to ask for basic things like vacuuming and sheet changes. The kitchen had no pots or pans, making it unusable.
When I checked out, no one asked about my stay or said thank you. A completely unprofessional experience for a āboutiqueā hotel as they claim. I would not recommend this hotel ā especially not for families or long-term stays.
Yara
Yara, viagem em famĆlia de 8 diĆ”rias
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com
