We booked 2 nights in a king balcony room. They tried to put us in a dark, dank basement type room and when I asked to move the front desk lady just said sorry we’re completely booked. I pulled up an app and found a king balcony room and showed it to her, and she said well ok but you can only stay tonight- we’re booked tomorrow. I showed them my reservation for 2 nights and they said sorry - 4 weddings this weekend. I asked why they accepted my reservation if they didn’t have the room available and they told me I shouldn’t have booked through a third party (hotels.com) Then they said I couldn’t have booked a balcony room because you can only book a standard room on the app (not true). So we checked in Friday, on my birthday, and were told to leave Saturday. There was no trying to figure out a solution; no helping us find a room at another hotel; no apologies. At check out Saturday morning, they tried to charge us more than the rate we were quoted. I showed them my reservation, my detailed receipt, and they kept acting as if I was trying to pull a fast one. I had everything documented. They repeatedly implied it was our own fault for not booking directly with the hotel. My birthday trip was awful.