We stayed at the Melrose Mansion for a few days while attending a friends wedding and playing tourist. The staff was amazing. At check-in, we were met by the friendliest person on the planet (literally), Emily, who set us up in an upgraded room type from what we had paid for, due to our status on this app, walked us around the property to show us the buildings and the history, and then finally left us with three sheets of recommendations for historic houses to see and restaurants to visit. All were personal recommendations that she had tried. We interacted with Emily and other staff members frequently throughout the stay and enjoyed every interaction. The room was spacious and had GREAT hot water. The pool area was beautiful and clean. We will be back again, and I cannot wait to see what the current owners will do with this gem of a property!