The woman who checked me in was extremely rude and unfriendly, they were down to 1 elevator because the other one was broken, and all the ice machines were broken except for on floors 9 and 10, & I had to pay for parking even though we were paying guests at the hotel - it was very difficult to pay using the system the have so I had to sit at the closed gate with a line forming behind me while i set up an account to make my payment. The tv only half way worked and instead of typing up a list of channels that did work, they typed up a lettter saying that it doesnt work and that was it. I called the front desk at 10 AM asking for a late check out and was told they had reached their maximum for late check outs so she couldnt give one to me, and then the maids were trying to get in at 10:15 which was 45 minutes before check out even was. This was a huge disappointment, especaily since this used to be one of my favorite hotels.