the ONLY thing i can say positive about this place is location. The service was f'ing terrible, the cleanliness was f'ing terrible, and well, everything here was f'ing terrible. Elevator broken, underground parking sketchy, the whole place smelled like dollar store fragrance.....the welcoming committee was "customer is NEVER right.....it's a low budget hotel, what do you expect?" when we complained about our severely stained mattress cover.
We didnt have a fitted sheet on one of the 2 beds or a clean pillowcase on 1 of our bare pillows (a cpl of them had pillow cases, we had 8 pillows).
When we unzipped the mattress cover to remove it's stained contents, we discovered what looked like a crime scene on the mattress.
We had the front desk guy, who checked us in, to come in and look at it. He showed up with a fitted sheet rolled up in a ball and handed it to me. It wasnt folded, looked like it was pulled off another bed last minute. He was not slightly affected by the state of the sheets and proceeded to tell us we should not be taking the mattress cover off. He said he was told by a man who knows hotels and travels the world trying out hotels everywhere, that you are supposed to sleep between the comforter and sheets. The sheets get cleaned but nothing else. I'm sorry....are we crazy? Does anyone else NOT sleep under sheets??? I expect in EVERY hotel, motel, inn, airbnb, vrbo, etc that i have a 1. Fitted sheet, 2. Sheets, 3. Comforter 4. Extra blanket.
Wouldn't give us a refu