I am writing to formally report extremely unsanitary conditions in my room, including a serious bed bug infestation. The room is visibly dirty and poorly maintained, and I have suffered multiple bed bug bites all over my body, including my face.
This situation is unacceptable and has caused significant physical discomfort and distress. What is equally concerning is the lack of response and care from the staff. When I raised this issue, the staff were inattentive and dismissive, showing little concern for my health or the severity of the situation.
I am requesting immediate action to address this issue, including proper cleaning, pest control. I had to change my room at 2am and due to the hostile behavior of the staff, I am now changing the location of the hotel. Please let me know as soon as possible what steps will be taken to resolve this matter.
I expect this issue to be treated with the urgency and seriousness it warrants.