2/10 - Insatisfatório
27 de jul. de 2025
DON'T stay at this hotel if you have a car
When our family choose to book Aressana SPA, we expected to have a pleasant and a very good customer experience. Unfortunately, that is not what happened.
We rented a car and drove to hotel using the hotel address on Maps. The hotel is in a non-driving zone. That’s fine, but nobody told us that the hotel offered zero support for a family arriving and/or staying with a rented car. No parking lot. No valet. Their solution was “park at a supermarket parking lot nearby”. Well, I thought there would have some spots available for the hotel at the supermarket parking lot. But no. It’s just a lot for everyone. Terrible experience. One night, it took us 90 minutes to find a spot.
Even worst was the hotel manager. On Saturday evening I asked to speak to him/her. The manager wasn’t there. That’s fine. I told the staff that I would leave on Tuesday morning and would like to have him/her call me or look for me. Well, the manager did not. That’s not what you expect from a SPA hotel.
Again, going to a SPA hotel you would expect much more as a customer experience than the one our family had.
So, if you plan to drive in Santorini, don’t stay at Aressana SPA. It was, by far, the worst hotel in our entire trip, and the most expensive.
Nelson Luiz
Nelson Luiz, viagem em família de 5 diárias
Avaliação de hóspede verificada da Hoteis.com
