Comfort Suites McKinney-Allen

The hotel and the rooms had a bad smell.Except for the black guy at the desk when we check in, no one else spoke to us.

Staff was not very friendly and seemed to be ready to get rid of you.

I attempted multiple times to call to set up early check-in and was always sent to voicemail. We were driving in for a wedding and needed to be able to get ready ahead of the 3pm check-in. When I finally did get someone to answer the phone (the day of, early in the morning) I was told it would be an additional charge of $35 and there was no possible way they could accommodate a check-in between 11 and noon. We were not even given a window of a possible time frame. Later when we showed up to the hotel we were then told they could have us in at 2:30. So we show up at this time only to be told they could not accommodate this time frame. They ended up not allowing us into our room until 3:45 in the afternoon. We have stayed in many Comfort Suites in many different cities and this is the first time we've had to deal with a front desk person with such a poor attitude and unaccommodating nature. Someone needs to do some employee rearrangement and get her off that desk and as far away from guests as possible.

On arrival at the Hotel no one was at the desk, the clerk took about 10 minutes to return. The Maintenance man never acknowledged that I was standing at the desk. When the front desk clerk arrived she said Im Coming very rudely. Overall good hotel just need to improve the Customer Service.

Room was average but Ben working the check in desk was superior! Very friendly and helpful about the town.