Our stay was mediocre. We rented a room with a kitchenette, and it wasn't well stocked with cooking utensils, pots and pans, Our trash was overflowing. We had to bag up our own trash and take it out ourselves. We didn't want ants, roaches, etc. because we used the kitchen to cook in. We stayed for 4 days, and our room was only cleaned once. The shampoo and conditioner were empty and I had to go find the maid cart to get more. Same with the towels and wash clothes. I had to hunt down a cart and get my own towels. There was no hair dryer, trash bags, etc.
We did use the outdoor grill, which was a nice feature to our stay. I had to find a spatula because there were none outside in the grill area. The trash was overflowing outside as well. Whit claw cans were all over the grilling area.
I did do laundry, but the first washing machine was broken, so I had to go to the front desk to get my money back and then switch washing machines. The dryer took two full cycles before it actually dried my clothes. So, double the money to use the dryer.
I noticed the windows, elevator doors and walls were really dirty and never seemed to get wiped down. You could spot dirt in the corners of the hallways, and our hallway trash cans were overflowing for 2 days. Pizza boxes were left in the hallway as well.
The staff was nice and helpful, but I can't understand why there were no one cleaning anything. There was also no linens for the pull-out couch.