The worst hotel experience I’ve ever had.
When we arrived at The Sohotel, the room looked nothing like the photos online. There was visible mold growing on the sink, dust and debris falling from the ceiling fan onto the beds, and the bathroom was old, dirty, and completely misrepresented. It felt so unhygienic that we actually left the hotel to wash our hair elsewhere because it didn’t feel safe to use the facilities.
To make things worse, no one was ever at the front desk, even after multiple calls from Hotels.com on our behalf. Later, I was told the hotel claimed I “should have requested a more modern bathroom” — which is absolutely ridiculous. When you book a room based on advertised photos, you expect it to reflect that, not to have to ask for one that’s mold-free.
The “premium bedding,” “Tempur-Pedic mattress,” “designer toiletries,” and “rainfall showerhead” advertised were completely false. There were no toiletries, no toothbrush or toothpaste, and no premium bedding.
This hotel is misleading, unhygienic, and unsafe. Mold is toxic to breathe in and unacceptable in any guest room. I would never stay here again and strongly urge others to look elsewhere.