I’m honestly very disappointed with my stay at Atlantis Hotel :( For something marketed as a 4-star hotel, the standard falls well below.
The room itself is very outdated. The bed was flimsy & seemed to be on some kind of rolling base attached to the headboard, which made it feel unstable, but not too uncomfortable. The pillows were old lumpy with noticeable pilling on fabric. Towels are rough. No windows can be opened, so the room felt poorly ventilated & had a noticeable stale & old smell probably from years without proper airflow.
Cleanliness was a major issue. When I arrived, it looked clean but there was visible ‘dirt’ on the toilet seat & the hygiene seal that’s supposed to indicate cleaning hadn’t been properly placed. There also appears to be a significant build-up of dust in the vents, which adds to the overall lack of freshness in the room.
The air conditioning didn’t work properly, which made the lack of ventilation even worse.
The ‘grand view’ is misleading. The windows are small & don’t offer much of a view, which does not match the images used online when booking. Also as mentioned one can’t even crack them open slightly for air.
Another downside is the gym, it’s not 24/7 like many other hotels in Australia. It closes at 9pm, which is inconvenient for late checkins or a busy schedule.
That said, the staff were all genuinely lovely & kindly offered later checkout due to lift maintenance (while I was checking in).
I wouldn’t recommend / stay here again.