This was one of the most disappointing hotel stays I’ve experienced. We booked this trip as a stress-relieving getaway and instead dealt with constant issues.
We were initially placed in a run-down room with visible ceiling damage and a large hole in the bathroom wall that appeared intentionally hidden from guests. Disturbing noise from a neighboring room forced us to request a room change early the next morning.
While the front desk associate who helped us was kind and accommodating, the issues continued. The hot tub in the pool room was cold and visibly dirty. We reported it and were told maintenance would be notified, but nothing was resolved.
We also tried to book spa services more than 24 hours in advance, including a stress package and a signature facial, and were told these services were not offered, despite being advertised on the hotel’s website and in on-site materials.
Aside from one helpful front desk employee and the manager at the River Room restaurant, hospitality across the property was lacking. Management never followed up despite multiple emails. Due to the repeated issues, we left a full day early and were not offered any refund or adjustment.
This property does not reflect what is advertised, and I would not recommend it to anyone seeking a relaxing stay.