My wife and I had an unsettling experience during our stay. Around 9:45 PM, as we were about to go to sleep, a hotel service staff member entered our room without knocking and began closing the curtains. My wife saw her, called out, and the staff member immediately left.
We reported the incident to the front desk the next morning, and a manager called us a few hours later to explain that it was part of their "night preparation" service. While we appreciate the follow-up, entering a guestās room without knocking late at night was very upsetting and left us feeling uncomfortable.