I hardly know where to begin. The price of this room was outrageous for what we received, and the disregard for accessibility was unacceptable. No guestāespecially one with disabilitiesāshould ever feel their well-being is an afterthought.
My friend and I were in town for a funeral with her elderly service dog. I was in an air-boot, using a cane, dependent on oxygen, and made specific accessibility requests weeks in advance, asking for a first-floor room unless an elevator was available. Despite this, we were placed on the second floor. With hunting season filling every hotel for miles, we had no alternative. This forced my friend to carry her large, elderly dog up and down stairs repeatedlyāphysically exhausting and unsafe for both.
The room itself was worn but not filthy, yet the bathroom was unacceptable, with years of neglected grime on the tub and wallsāclear evidence of poor upkeep and cleaning.
The only saving grace was the compassion of the check-in manager, who offered to refund our stay and even carried my oxygen concentrator upstairs. His kindness could not outweigh the propertyās failure to honor accessibility requests or provide safe accommodations.
This stay was not just disappointing, it was disheartening. Accessibility is not optional, and disabled guests deserve dignity, not disregard. This property failed in nearly every respect.