Staff was very friendly and helpful. Keeping in mind this is a motel, not a hotel, it serves the need of area workers and travelers passing through. The area around the hotel could be described as industrial (tow truck company right next door as an example.) Room walls are not very soundproof - above you you'll hear footsteps or, if you're near a stairwell, you'll hear those foot steps. But the room was very clean, could use better, heavier blankets on the bed. And allowing service animals is wonderful.