We were first put in an accessories room, my husband is a disabled vet, it was horrible. It smelled odd, sour, there were holes in the carpet, an old dirty dried up air freshener in an outlet, a huge tear in the desk chair and stains all over the sitting chair. In our opinion, it looked like they don't maintain the accessible rooms very well. But the worst thing happened when my husband took a shower. He got in and when he started closing the shower door, IT FELL. Because he's a big guy, he was able to catch it before it hit the floor. If it would have been me, who knows what the outcome would have been. There was also soap in the shower, which means it had not been cleaned, if they would have cleaned it, they would have discovered the shower door and we wouldn't have been put in a dangerous situation. We were in that room 2 nights. The room they moved us to was fine except it was 2 queens instead of a king, which is what we had booked because my husband is tall. So, my husband now had to sleep in a bed that was too small for the rest of our trip. Breakfast was disappointing as well, including watered down waffle batter, saving money no doubt. We contacted them to try and get a partial refund and heard nothing. Very, very disappointed.