I stayed for 8 nights with my family (4 adults) and this was not the experience I expect from Residence Inn, especially after an amazing stay at the Residence Inn in Colorado Springs just prior.
The pool was closed for repairs our entire stay. The laundry room was in poor shape - only 1 of 3 washers was working, and only 2 of 4 dryers were working.
Housekeeping was a major issue. Our room was only cleaned once in 8 days, and the room wasn't as clean as I'd expect to begin with. When housekeeping did come, they took all of our towels and only left 3 back for 4 adults, and left only one roll of toilet paper for 4 adults.
We also had a light go out in the room and it took two days to get a lightbulb replaced after asking.
While some front desk staff were kind, overall the team did not seem eager to help and management felt complacent about the issues.
I expected so much more from this brand. I would not stay here again.