HYATT house Scottsdale/Old Town

Comfortable and safe-environment with ability to walk to many local shops and restaurants. Room was spacious and it was nice to have a full kitchen. Pool is not as big as pictured in photos and was often overcrowded and no available chairs. The pool was a nice environment though, just tough to find a spot at times.

Disappointment - the breakfast was terrible the coffee was bad very little food. I had a four night stay they never cleaned the room didn’t even pick up the trash didn’t provide clean towels. The hot tub was broken with no plans to repair it anytime soon. For $325 per night this place was a big disappointment. We spent 5 nights at a Hyatt Place in Mesa for 1/3 the price and it was so much better in every way. They actually treated you like a customer

Check in was easy. Staff was super friendly and accommodating. Walking distance to all that Scottsdale has to offer. Would stay here again.

We had multiple missteps with the Hyatt and they all had to do with very poor service and responsiveness by the front desk staff. I have severe down allergies and had asked for a feather free room (and received confirmation). When we arrived at 8pm, we discovered the bedding and pillows were down. When we asked for foam, we were told to come get them from the lobby, as there was only one person at the hotel and then when we went to retrieve the foam pillows, were told they actually didn't have foam pillows and that we were out of luck. We paid $200/night to not have pillows the first evening. The next morning we addressed the staff (different people) who right away got us proper pillows. I've never gone pillowless at a hotel before. No solution, just whoops. No recompense or discount provided. Secondly, it was like pulling teeth to get trash removed, new towels and additional toilet paper even though we were staying longer than their 3 days, which is when our room was supposed to be fully cleaned. We never got this service and were there 5 days. To get the basics, the front desk staff transferred me to the head of housekeeping to plead my case myself. Just all around unaccommodating and unhelpful service. Would not recommend.

Got moved several times. Door lock didn't work and they had to let us in each time. Wanted us to move a 3rd time. Not offered anything for our trouble. Also room was right by a club.super loud all night. Room was ok but the bedroom dooe was broken too and hard to get in to the bedroom.

Keys did not open door had to go back to reception no elevator reception desk too far. Had to change room. 2nd room smelled like cigarettes

Came into town to visit my daughter. Had a very nice stay!

Great place to (more no elevators) so just make sure if you can not use stairs with suitcase ask for help. I would recommend this place all room have out side front door so with Covid it’s great .

Not quite as nice as the photos make it appear. Exterior was dirty and inviting to enter room Liked having option for 2 bedrooms and baths with full kitchen

Comfortable clean. Nice staff. Easy check in easy checkout. Ample parking