2/10 - Insatisfatório
24 de mai. de 2025
false advertising
The hotel was a disappointment. I booked a room with my family and when we arrived at check-in, the attendant was not very friendly and didn't even ask for our identification. He asked for our credit card but didn't explain what would be charged, so I had to ask for it. When we got to the room, another disappointment! The room was very old, with old and poorly maintained furniture. The drawers in the dressers kept opening, the closet door was broken, not to mention the dirt on the carpet! When I walked around without shoes, my feet would turn black! I had to call the front desk because there were no sheets on the sofa bed and they hadn't sent a crib for my child, but the phone was broken. I had to go to the front desk to make the requests late at night and the attendants seemed like they were doing me a favor! The bathroom was tiny! The photos on the website are misleading! They put us in a wing that was being renovated, so people kept coming and going! The hotel was extremely expensive for what it offered! The only reason we didn't leave was because the hotel had already been paid for. The only thing that saved it a bit was the structure of the pool, but even so, it needs a lot of improvement!!!
The hotel next door, which is part of the same chain, seemed better to us! I wouldn't go back and I don't recommend it! Stay away!
Viajante verificado
Viagem em família de 2 diárias
Avaliação de hóspede verificada da Hoteis.com
