I booked a two-night stay for my family at this hotel, but the experience was so appalling that we decided to check out a day early. I simply could not justify staying another night.
The nightmare started at check-in. I waited in line for almost an hour, only to be told between 5:00 PM and 6:00 PM that our room wasn't ready. I checked back at 7:00 PM, and again at 7:30 PM, constantly having to demand updates before they finally gave us a room.
The service only got worse. After using the hot springs that evening, our room was short on towels. When I went to the front desk to ask for more, the female receptionist treated me with unwarranted suspicion, as if I was untrustworthy. This escalated into a ridiculous argument. When a manager finally intervened, instead of resolving the issue, they actually asked me, 'What can I do?'
The final straw came the next morning. When we headed down for breakfast, both passenger elevators were broken. Guests were forced to use a filthy service elevator instead. Between the rude staff, incompetent management, and broken facilities, this place completely ruined our trip. Avoid at all costs.