I recently stayed at Dusit Thani Dubai. While the hotel itself was pleasant—clean rooms, helpful staff, and a comfortable atmosphere—my experience was soured by a dishonest encounter at the barbershop inside the hotel.
I requested a specific grooming service, but the staff deliberately performed additional treatments I did not ask for, aggressively upselling without consent. When finished, I was shocked by a bill of 775 AED. There was no visible price list, and they added a 5% charge claiming it was a “Dubai tax.” I initially wasn’t given a receipt—only a card slip. After insisting, I was handed a receipt under a completely different business name.
This all happened in front of the manager and owner of the barbershop, who remained silent. It felt like a deliberate scam targeting unsuspecting hotel guests.
I reported the incident to hotel reception, and the hotel manager followed up personally and showed genuine concern, which I truly appreciated. However, the existence of such a vendor within a respected hotel like Dusit Thani undermines guest trust.
In summary, the hotel is lovely, but my stay was tainted by a deceptive and unethical barbershop operating on the premises. I urge hotel management to reconsider their association with this business to protect future guests.