Apparently, the security staff operates the establishment instead of waiters, waitresses, and related staff who prioritize customer well being.
As such the security staff demonstrated repeated “aggression” towards us throughout our recent March 2026 stay. When issues were escalated from staff to Supervisors and then to Managers, we were lied to, further challenged, lied to some more, intimidated (not battered, but had hands put on us while simply filling out a complaint form that security handed to us) and ultimately left with no recourse other than to speak to the GM of Palms.
The security affirmed in writing (signed admission) that we were discriminated against due to misunderstanding of their own guest reservation system, they have affirmed their intimidation techniques, and they are conducting an internal review.
This is not a hotel to bring your wife or family to for any occasion. Ladies should be very careful for your safety at the hands of the security staff. They have major need for training in sensitivity, practices of deescalation, but most importantly, respecting the dignity of their guests.
For reference, we typically stay at other properties like Wynn, Palazzo, etc. This was a first visit and we were extremely disappointed.