To start it took nearly a hour to check into my room, they have a new system and it was giving them trouble. There were probably about a dozen other people waiting to check in for the same reason. They had to copy my credit card (makes me a bit nervous, but they said it was destroyed after they logged it for incidental charges) and never did give me a room key the entire trip. However, by the time they did get around to checking me in, they decided to give me a free upgrade to a jacuzzi suite for my trouble. They also said I could take any drink/ snack from their store but I declined as I already had dinner. The room was great! Lots of space, clean and comfortable. The jacuzzi was pretty big too and can get very hot. In the morning the breakfast was the usual holiday inn express spread; omletes, potatoes, sausage, biscuts and gravy, pancakes,... ect, and it was all tasty.
The staff the whole trip was super friendly and apologetic about the wait times/ not being able to give me a key.