The Whitehall Houston

My family and I had a great time. The pool was lovely. The front desk was nice and knowledgeable about things for things we would like to do. My room was clean and they were covid prepared.

Not worth it basically ... terribly overpriced ... charged for valet parking and never told even though it says free all April on website ... restaurant is closed due to covid ... no breakfast either ... you might as well stay at a best western for what you will be paying here

The service was excellent. The front desk lady was really nice. The only thing I didn't like was the room it was old and outdated. The pictures from the hotel show the rooms to be updated that was not the case.

!!!

I stayed at this establishment for the first time Thursday and I will most definitely rebook when I return to Houston. The view was amazing as well.

Check in was at 3pm, we arrived at 5pm and our room was not ready. They said it would be 15-20 minutes but we waited until after 6pm for our room. They comped our valet which was kind but we were frustrated because we had to change our plans for the day. The room was nice, but there was a hole in the ceiling above the tub, maybe an old pipe but it wasn’t sealed, kind of weird.

The hotel was overall okay. The pictures are a little misleading. The rooms were small and considering how it was priced didn’t think it would house loud party people. The elevator was slow and there was only two, during peak times it took a while to catch it.

Arrived 3 and a half hours after check in only to be told that our room that we reserved was not ready and they were not sure when it would be ready. We were not alone, others had the same issue and were having to wait for their reserved rooms also. We were told that our valet parking would be comped to make up for our room not being ready. When we went to checkout, we were told we would be charged for 2 valeted vehicles (we only had one). I had to remind them about it being comped and that we only had one vehicle. Our toilet clogged after one use. Walls are incredibly paper thin so you hear everything around you. The hotel has a lot of charm and is very pretty but our experience was not good from the moment we walked in. We will not stay at this hotel in the future.

Second time staying here. Was somewhat disappointed this time. Restaurant was closed and no room service available. Needed ice, no ice bucket and the machine on our floor didnt work, staff insisted that we had a bucket and to use a different floor for ice. Resorted to filling a bag i found on the maids cart to get my ice on another floor. Valet parking was a mess, the two or three valets could not keep up with the busy "valet only" parking. The guys that were there were busting their butts, but there should have been twice that many guys for the busy weekend, i felt bad for them. Bar closed at 10pm on Friday and Saturday, who the heck closes a bar at 10??

The hotel itself was very nice. Very disappointed that you have to pay for valet to park. That’s an additional $20 per day. Was also disappointing to walk into our room that I’m pretty sure wasn’t cleaned before we arrived. They restocked items that was needed but the countertops on the bathroom sink hadn’t been cleaned in awhile. I should have taken a picture. I swiped my finger along the sink counter and it was caked with nasty an dust. Then also the wood floors had not been cleaned or vacuumed either. There was pieces of things all over the floor. Even my husband said he wasn’t walking bare foot an keeping his socks on. We had a king size bed and was SUPER comfortable. That was a plus. And the staff were super nice. It was ok overall but disappointed in the rooms lack of cleanliness.