All travelers—especially those hoping for a pleasant, quiet, and relaxing stay in Christchurch—should avoid this hotel at all costs. The management clearly lacks even the most basic ability (or interest) in running a hotel where guests can actually rest.
Under no circumstances should you book a room facing the swimming pool unless your goal is sleep deprivation. The noise levels are outrageous and relentless, and the hotel makes it abundantly clear that they simply do not care. The hotel manager’s attitude can best be described as: not their problem, not their trip, not their concern.
I travel extensively for work—around 100 nights per year for the past 3–4 years—and I can say without hesitation that this was the worst hotel experience I have ever had. I wouldn’t give it one star if that were an option.
Ironically, even holiday parks and camping sites manage noise control better than this so-called “4-star” hotel. At least in those places, someone steps in after dark to ensure basic courtesy. Here, the duty manager claimed they had “taken action” by politely asking a group of teenage sports teams to be quiet—an effort that was clearly meaningless. The result? A full-blown balcony party, loud music, and continuous offensive language, all clearly audible to our young children.
How this establishment managed to earn a 4-star rating is genuinely baffling. The mindset, service quality, and complete lack of guest care are nowhere near that standard.
To be perfectly clear:
If