8/10
Wonderful property, new and clean - room spacious but front desk staff was probably the worst I have ever encountered - opposite of hospitality. Acted as though they were prisoners serving a sentence - scrolling on their phones more important than conversing or responding to inquiries. Asked one for directions and received “you go this way and then you turn and go that way”. When asked if they knew the street names, the response was “do you have your phone? Just look it up”
Recommendations - 1. Pay more than minimum wage, 2. Have housekeeping (who was wonderful) take the front desk team out with the trash 3. Have the breakfast crew (who were delightful) fry their butts. Would have rated GREAT but had to take it down a notch or two due to the worst front desk crew.
Richard
Viagem de 3 diárias